Shipping and returns

All prices on this site are in US Dollars (USD). Delivery times are counted in working days from dispatch, not from the moment you order, and they are estimates given in good faith rather than guaranteed dates.

Free standard shipping applies automatically once the item subtotal reaches USD 45, before any discount code. Tracked services stay chargeable at the rates above.

We ship worldwide except to destinations subject to European Union or Dutch sanctions and to addresses we cannot lawfully serve. If your country is not in the list at checkout, write to us and we will tell you honestly whether we can reach it.

Parcels within the Netherlands and the European Union go by the Dutch postal service and its partner carriers. Parcels outside the European Union go by postal service to the destination country, where the local postal operator completes delivery.

Tracked services give you a reference number by email at dispatch. Standard services do not, which is why they cost less.

If a parcel has not arrived a week after the top of the estimate for your zone, tell us and we will chase it or send a replacement.

Prices on this site include Dutch VAT at 21% where Dutch VAT is due. For deliveries outside the European Union, the destination country may charge import duty, local sales tax and a handling fee when the parcel arrives.

Those charges are set by the destination country, are not collected by us and are payable by the recipient. We cannot predict them and we do not mark parcels as gifts or understate their value.

1. Email support@stepsfootsocks.quest with your order reference and what you are sending back. You can use the model withdrawal form, but any clear statement is enough.
2. We reply with a return reference. Write it on the outside of the parcel so we can match it to your order.
3. Send the goods to STEPS FOOTSOCKS B.V., Oranjestraat 47, 5091 BK Middelbeers, Netherlands, within 14 days of telling us.
4. We refund within 14 days of receiving your notice, and may wait until the goods are back or until you show they have been sent.

Keep proof of postage. Until the parcel reaches us, the risk of it being lost is yours, and proof of posting is what settles that.

The direct cost of returning goods is yours when you are simply changing your mind. As a guide that is USD 6 to USD 14 within the European Union and more from further away, depending on the service you choose.

Where the goods are faulty, damaged in transit or not as described, we pay the return postage and refund it with the order. See conformity and guarantee for what counts as a fault.

We refund the price of the goods and the standard delivery cost of the original order. If you paid extra for a tracked or faster service, we refund the standard cost rather than the upgrade.

Refunds go back by the same means you paid. We do not issue credit notes or store credit instead of a refund, and there is no restocking fee.

A partial return is refunded pro rata. If a partial return takes the order below the free-shipping threshold, we do not retrospectively charge you for the shipping.

Photograph the parcel and the goods before you unpack any further, then email us. We do not ask you to return a damaged item before we send a replacement unless the value makes that unavoidable, and we pay the postage either way.